Looking for a Managed IT Service Provider in Calgary?

The ITeam is an award-winning managed services provider. Our expert managed IT support is designed to meet the needs of businesses in a variety of industries in Calgary. Managed IT makes IT support costs more predictable and manageable. Our service combines fixed-rate services with 24/7 support. As a result, you get a proactive IT solutions and experts you can count on.

Looking for a trusted managed services provider in Calgary?

Contact us now for a complimentary business assessment from one of our IT support professionals.

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What is managed IT service?

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Managed IT brings the expertise you need to help your organization remain operational and competitive. As a top managed services provider in Canada, we do this in the most cost-effective manner.

What’s included in The ITeam’s managed IT support?

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24/7 Monitoring & Unlimited Support Services

Our team of experts can immediately identify and correct issues and provide remote and onsite maintenance. As a result, your business is always protected.

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Asset Management

Software license renewals, hardware contract management, ISP/Domain management and warranty administration is all managed by your MSP partner.

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Fixed-Rate Monthly Package

Our team offers an affordable fixed-rate monthly package that is catered directly to your needs

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Priority Call Response

We guarantee a response from our dedicated team within an hour, but response time is typically measured in minutes.

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Cloud Storage and Hosting

We provide public and private cloud services through Microsoft Azure and our own private hosting solution

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Virtual CIO

Consultation with technical experts on issues relating to capacity planning, remediation of chronic or recurring issues, budgeting and IT strategy planning

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Backup and Disaster Recovery Planning

We ensure that your data is on-hand when you need it, no matter what happens

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Annual Security Reviews

Recommendations for necessary adjustments and additions to the network and system security

Benefits of IT Managed Services

Going to the dentist for regular cleanings can help prevent cavities. Similarly, managed IT services can help prevent pain for your organization. To remain competitive, compliant, and secure, organizations must be proactive. To do this, they must take preventative measures against risks. Therefore, we don’t wait until you have a toothache to worry about. Service companies like The ITeam do everything we can to keep you from having one at all.

  • Cost Predictability
    Turn IT costs into a fixed monthly cost. Managed IT can help you avoid unexpected capital expenditures. Then you can invest in other business needs.
  • Stability
    Without a doubt, business continuity is crucial for continued growth. Service companies like The ITeam monitor and support around the clock to ensure uptime in case of unexpected IT network failures.
  • Proactive IT
    Proactive IT management leads to more reliability. A managed service provider can detect issues in your business before they are problems and prevent them from becoming worse.

Outsourced IT Services

Outsourcing IT services to a managed services provider helps Calgary organizations extend their internal IT teams. Organizations gain the benefits of an experienced and established team of a managed services provider without incurring the sometimes-exorbitant cost of hiring additional internal IT staff or maintaining an entire IT support department. Outsourcing IT services to a Calgary managed services provider can give your business the opportunity to focus on business operations, strategy, relationship building, and growth – all while having the peace of mind to know that you have an expert team monitoring your network, installing patches to software, and making sure servers are up and running. Outsourcing IT support by choosing a managed services provider is a proactive method of protecting your business, your network, and your data.

  • Reduce Costs
    Outsourcing IT services to a managed IT service provider allows companies to access a pool of skilled professionals without the overhead costs of hiring and maintaining an in-house team. This MSP partnership can lead to significant cost savings in terms of salaries, benefits, and infrastructure.
  • Scalability and Flexibility
    Outsourcing to an MSP is a a strategic solution that allows a business to scale their IT resources up or down based on demand and business productivity. This flexibility is particularly beneficial for seasonal or project-based work, ensuring that companies have the right level of support from service companies without the long-term commitments.
  • Continuous Operations
    By outsourced managed IT support to an MSP partner, a business owner gets 24/7 support – option for business leaders that helps ensure critical IT functions are monitored and addressed at all times, reducing downtime and enhancing the overall reliability of IT systems.

Managed IT Support

Managed IT support is a strategic solution for most Calgary organizations, but if you are a small- and medium-sized enterprise (SME) without the extensive budget required to maintain your own internal managed IT solutions team, partnering with an MSP for managed IT solutions can be a cost-effective solution. The cost and complexity involved in recruiting and assembling your own in-house managed IT support team can take you away from focusing on your core business and strategic goals. Managed IT companies can help you achieve your business goals, remain cybersecure, and achieve compliance.

  • Increase Efficiency
    Your Calgary managed service provider takes over some of the heavy lifting – taking a proactive approach to managed IT solutions for everything from managing software licenses and patching to 24/7 monitoring – giving you a competitive edge to focus on your core competencies and goals more efficiently.
  • Stronger Cybersecurity
    Managed IT companies provide you with access to robust security measures to protect your data and systems from cyber threats. With regular security audits and updates, you can ensure that your business plan is up to date with the latest security technologies – all while realizing a reduction of costs.
  • Improved Customer Experience
    Managed IT companies work behind the scenes ensuring the security, reliability, and uptime of your network, you can deliver a better customer experience to your customers, no matter what industry you’re in.

Who Needs Managed IT Services?

A managed service approach gives businesses comprehensive security. This includes customized backup and recovery solutions as well as secure cloud storage and hosting. Our team will work with you to create a customized plan that meets your needs and requirements.

During your initial business assessment, we will:

  • Identify weak areas and security risks
  • Review everything such as network security, systems, application patching, backup and recovery services

The list of reasons why people choose a managed service provider includes:

  • Stable cost structure – Improved budgeting and predictable annual operating expenses
  • Reduced downtime – To remain competitive, agile, and capable of continued growth
  • Compliance – We help you meet requirements for regulatory purposes
  • Prevent data breach – Prevent unlicensed software, poor infrastructure, or inefficient resources (human and machine) from putting you at risk
  • Peace of mind – We are on the job with 24 hours a day, 7 days a week monitoring

Customized IT Solutions

One size does not fit all. We provide in-depth assessments to clients from various industries and personalize our services to meet their needs.

Leading IT Experts

Since 1996, The ITeam has been serving Calgary businesses with integrity, commitment, and the highest level of excellence.

24/7 Monitoring & Support

Our team of IT professionals are available 24 hours a day, 365 days a year to provide you with immediate and direct support.

Managed IT Service for Every Market

Our team has extensive knowledge and experience in various industries in Alberta. As a result, when you partner with us for your IT management solutions, you get a support system that truly understands your needs and improves the likelihood of business success. We provide managed IT solutions to organizations in every industry, including both oil & gas and healthcare. In addition, we work with legal, financial & accounting services, construction, small businesses, and more.

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Oil & Gas

Attacks against the operation technology (OT) sector can have devastating consequences. Our team has over 20 years of experience working with the oil and gas industry. We have designed a comprehensive service offering to address security concerns, risk management, and remote network management.

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Healthcare companies are an irresistible target for hackers. Smaller medical and dental practices are equally at risk as high-profile healthcare organizations. Comprehensive technology solutions, including applications, email security, staff training, and compliance support are necessary.

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Legal Firms

If confidential data from an attorney’s office is leaked, it can result in serious repercussions. Lost or stolen data can destroy the reputation of the firm and its clients. We understand the special needs for cybersecurity that legal practices face. We will work with your firm to streamline technology requirements and develop proactive IT strategies.

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In the finance industry, security and compliance go hand in hand. Above all, customers entrust you with their most precious commodity – their identity. The finance industry is in a period of transformation. It relies on both legacy systems and new cloud-based technology. We will develop customized solutions that align your business goals with compliance requirements.

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The construction industry is a full-scale collaboration among engineers, architects, contractors, project managers, inspectors, and customers. Real-time, seamless communication is required at all times. Our comprehensive IT support can keep projects moving forward with better reliability and security across your network. This results in projects being completed on time and on budget.

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Small and midsize businesses are growing targets for hackers. In other words, hackers target SMEs. They bet on SMEs not investing in IT security. SMEs are vulnerable. Managed IT services offer SMEs access to competitive levels of expertise and security. We will work with you to develop solutions that allow for a more productive and secure collaboration.

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Our Process

  • About Us
  • About You
  • What’s Driving Your Change
  • Roadmap Your IT Experience
  • Next Steps
  • IT Audit-Hardware & Software
  • Understanding your Business IT Systems
  • Current State of Environment & Architecture
  • Interview Key Decision Makers and Stakeholders
  • Technical Evaluation
  • Current System Design
  • Future Planning
  • Improvement Strategy
  • Security Posture
  • Present Proposed System Design
  • Security Landscape Review
  • Microsoft Security Score Evaluation
  • Gather Current Documentation
  • Change Required Access
  • Implement ITeam Tools
  • Address Remediation
  • Strengthen Security
  • Staff Introductions
  • Ongoing IT Support
  • Planning Business IT Needs /Projects
  • Review IT Process
  • Improve IT Documentation
  • Implement New Strategies
  • Continual Reviewing for Improvement

Why Choose The ITeam?

With our managed IT solutions, we make sure your needs are met. We develop a customized plan that is right for you, so we work closely with you and your team.

  • Server Hosting & Co-Location – Our server is hosted, managed, and supported locally in Calgary. This ensures the protection of your data and the continuity of your business.
  • Offsite Backup – We will ensure that your data is always secure and protected from theft, fire, and flood.
  • Email Security & Employee Training – A successful breach of one email account can result in a breach of thousands or even millions of other accounts. The ITeam offers security training to keep your employees vigilant and aware of the risk.

Frequently Asked Questions

Managed IT Services provide comprehensive, proactive solutions for your network security, firewall management, network infrastructure, systems and application patching, remote monitoring, and backup and recovery. As a result, we help your organization not only remain operational and competitive in the most cost-effective manner but help ensure strategic management of your entire IT infrastructure.

Our team will work with you to create a fixed-rate managed service plan that meets your needs and requirements.

We work with organizations to provide customized security solutions in every industry throughout Alberta, including oil & gas, healthcare, legal, SME, property management, transportation, retail/wholesale, banking, and financial & accounting services.

Cost predictability, IT infrastructure stability, proactive IT management, remote monitoring, and strategic planning.