Do you want to be part of a company whose commitment to excellence is unsurpassed? Are you interested in advancing your career by working with a variety of industries as you expand your IT knowledge? Do you take pride in your work and strive to do and be your best? Are you willing to commit to our core values?

ACCOUNTABILITY, DEDICATION & COMMITTMENT

Do what you say you’re going to do, own it

PASSION

Excellence, do your best

TEAMWORK

Trust, got your back

SERVICE

Responsiveness, quality & transparency

GROWTH

Then you should apply to to join The ITeam, a leading MSP in Calgary, Alberta.

Current Openings

Intermediate Level Account Manager

The Account Manager is responsible for the full sales lifecycle as it pertains to the current customer base of the company. This position must farm active customers to up-sell products and services by developing a thorough understanding of their business needs. In addition, the role will focus on generating new clientele and sales opportunities to enhance our Managed Services practice.

Basic Functions:

    • Work with active customers to develop a deep understanding of their needs and translate those needs into ITeam offerings
    • Cross-selling and up-selling services and solutions to existing accounts.
    • Qualify new sales opportunities for current customers.
    • Closing new sales opportunities and clients.
    • Independently build, manage, and maintain your own client accounts and prospects.
    • Receive requests for service and product details from customers and provide timely responses.
    • Conduct onsite or online presentations that showcase the services and products of the company to active customers.
    • Work with management to develop proposals, quotes and respond to RFP/RFI documents.
    • Collaborate with our Service Department to assist with solutioning and solving Client problems.
    • Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account.
    • Manage the complexity of service proposals, contracts, lease agreements and service level agreements.
    • Maintain in-depth product knowledge of the service offerings of the company.
    • Perform sales procedures through activities and opportunities in ConnectWise and remain compliant with defined policies and procedures.
    • Achieve and maintain a positive rapport with prospects and work to give them the best possible service.

Additional Duties and Responsibilities:

    • Attend weekly sales meetings and ensure sales opportunities are compliant with company policy.
    • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
    • Document internal processes and procedures related to duties and responsibilities.
    • Responsible for entering time and expenses in ConnectWise as they occur.
    • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
    • Enter all work as activities or service tickets in ConnectWise.
    • Enhance the sales process with creativity.

Knowledge, Skills, and Abilities Required:

    • Outside sales experience with selling relevant services and products.
    • Possess a track record of managing the customer commitment, negotiation, and closing of the sales process.
    • Demonstrated level of success in the development of client relationships.
    • Enjoy working with customers and external audiences.
    • High energy and drive with good negotiation skills.
    • Proficient with general office applications.
    • Strong organizational, presentation, and customer service skills.
    • Skill in preparing written communications and materials.
    • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
    • Ability to multi-task and adapt to changes quickly.
    • Typing skills to ensure quick and accurate data entry.
    • Self-motivated with the ability to work in a fast-moving environment.
    • Team player – works well with others.
    • Energetic and self-motivated.

Educational/Vocational/Previous Experience Recommendations

    • • BA/BS, preferably in marketing, advertising, business management or related field.
    • 3 years of sales or customer relations experience.

ONLY candidates local to the Calgary area, currently authorized to work in Canada, with relevant qualifications will be considered. Only candidates chosen for interview will be contacted.

Please submit your resume in Word or PDF to SIRecruiting@TheITeam.ca (NO agents, phone calls or walk-ins, please)

IT Support – Intermediate Helpdesk Representative

We are seeking an intermediate technician to fill the role of helpdesk representative at our fast paced and friendly company. The position is full time, 8am to 5pm Monday to Friday. Overtime opportunities are available.

The primary focus of the position is coordination of technical services delivery to our clients.  Duties will include telephone and remote support, remote network monitoring, triage and escalation of support calls including scheduling client site visits for technical staff, call tracking and follow-up, and general services logistics.

Job duties:

  • Provide first and second level technical support to clients, including general network administration, laptop and desktop troubleshooting, and application software support. Initial diagnosis / repair of client issues via telephone and through remote connections, or escalation to senior resources. The ITeam strives to solve most support calls on first contact so our NOC staff are more skilled than most of our competitors.
  • Respond to technical related emails, telephone calls and voicemail
  • Review/Track/manage alerts from our remote network monitoring service
  • Dispatching of technical resources to client sites, with associated priority setting, problem tracking and client follow-up
  • Logistics / Parts Ordering for service calls

Requirements:

  • Post secondary degree or diploma with an Information Technology focus or equivalent experience
  • 5 or more years of related and progressive experience
  • Knowledge of remote support architecture
  • Strong IT background or general knowledge
  • Resolve problems using logical thought processes, technical acumen, electronic tools, manuals and technical support documentation.
  • Ability to multi-task and flexibility to take on varied responsibilities
  • Demonstrated customer service skills
  • Excellent telephone etiquette
  • Excellent time-management and organizational skills
  • Well developed ability to track and manage details
  • Able to work independently with little or no supervision
  • Exercise good judgment to proactively and independently solve problems and make decisions
  • Impeccable verbal and written English
  • Commitment to effective and appropriate communication at all levels

We are seeking Calgary-area candidates for this position. International and inter-provincial transfers will not be sponsored. We are looking for career-oriented professionals, who are seeking good growth opportunities. This person will be a high output, team player that can work independently in their own position, and will contribute to the growth, energy and culture of The ITeam. Someone with experience working for an MSP is preferred.

Please submit your resume in Word or PDF to resumes@theiteam.ca .  (NO agents, phone calls, or walk-ins please)

Windows Network/Systems Engineer

The ITeam is looking for Calgary-area candidates who have a strong passion and aptitude for information technology (IT), with at least 3 years of experience.

Duties Consist of:

    • Client relationship management as part of the ITeam’s client support team – participating in ongoing support and service delivery, needs analysis, solution design & delivery
    • All aspects of Windows network and system administration. Supporting multiple clients & networks, on-site and through remote access. Desktop and end-user support (hardware, Windows and applications). * Support of LAN/WAN technology and connections.
    • Help Desk & Network Operations Centre (NOC) support.

You will have:

Mandatory

    • University degree or 2-year technical diploma – IT discipline
    • 3 – 5 years progressive experience supporting Windows 2008/2012/2016 networks in the business world
    • Candidates who work well independently and who can demonstrate their experience being an effective team member
    • Versatility and flexibility – a willingness to tackle any task, ranging from day-to-day desktop support to network architecture design
    • Exceptional English language skills: oral and written English communication are top notch and timely
    • MUST have own vehicle during working hours, for dispatched work (expenses reimbursed)
    • Customer Commitment with outstanding work ethic and impeccable integrity

Capable

    • Network administration experience
    • Experience supporting multiple server and desktop operating systems in a single network
    • MS Exchange, Terminal Services, SQL Server and SharePoint administration
    • Thorough knowledge of Windows Active Directory
    • Firewall, router, TCP/IP and internet connectivity configuration experience
    • Experience with all aspects of business networks – end-user support, security, backup and recovery, disaster recovery, desktop and software version management
    • A customer service focus – demonstrated experience utilizing the whole team to best advantage to meet client needs
    • Well developed troubleshooting & problem management skills. You take the initiative in the troubleshooting and problem resolution process and you understand how to manage the process of insuring the problem gets resolved, including managing the efforts of others
    • Exceptional interpersonal skills; you relate well to people and understand priorities, you can explain technical concepts in non-technical terms

Desired

    • Experience administering VMware
    • Experience with cloud infrastructure, including but not limited to Office 365, Azure, AWS etc.
    • MCSE in currently supported Microsoft technology
    • Current certifications from other vendors considered an asset

ONLY candidates local to the Calgary area, currently authorized to work in Canada, with relevant qualifications will be considered. Only candidates chosen for interview will be contacted.

Please submit your resume in Word or PDF to SIRecruiting@TheITeam.ca (NO agents, phone calls or walk-ins, please)