Do you want to be part of a company whose commitment to excellence is unsurpassed? Are you interested in advancing your career by working with a variety of industries as you expand your IT knowledge? Do you take pride in your work and strive to do and be your best? Are you willing to commit to our core values?

SERVICE

An exceptional Client experience start to finish.

ACCOUNTABILITY

Do what you say you’re going to do.

TEAMWORK

There for each other and there for our Clients.

PASSION

Intense enthusiasm to deliver excellence.

INTEGRITY

Always do the right thing.

GROWTH

Continual development of our people.

Current Openings

As a condition of employment, the ITeam will require proof of vaccination for all team members upon offer of employment. This is to ensure health and safety at our office and is a requirement of our Clients in order to go on site.  

Senior Windows Systems Engineer

The ITeam’s culture is built on collaboration, support, and freedom to be yourself. It’s an organization that is known to be fun, social, friendly, and supportive. We are looking for a Senior Windows Systems Engineer to join our Technical Support team to bring energy and expertise to our large technical client base. As a Systems Engineer, you will be able to showcase your ability to plan, design, as well as implement complex IT network solutions and strategies.

Your day-to-day responsibilities include:

  • Client relationship management as part of The ITeam’s client support team
  • Participating in ongoing support and service delivery, needs analysis, and solution design
  • Providing support with all aspects of Windows network and system administration
  • Supporting multiple clients and networks, onsite and through remote access
  • Support of LAN/WAN technology and connections
  • Providing Network Operations Centre (NOC) Support.

Your resume will outline the following:

  • 10 or more years of progressive experience supporting Windows 2008 R2/2012/2016/2019 networks in the business world
  • Post-secondary degree or 2-year diploma with an IT focus or equivalent
  • Experience working with VMWare virtualization technologies including ESXi, VCenter, in HA environments.
  • Citrix Workspace, Citrix Virtual Apps & Desktops, and NetScaler Experience
  • Administration of MS Exchange, Remote Desktop Services, SQL Server, and SharePoint administration
  • Experience supporting multiple server and desktop operating systems in a single network as well as experience with managing complex virtualized environments
  • Firewall, router, TCP/IP, and internet connectivity configuration experience
  • Experience with all aspects of business networks – end-user support, security, backup and recovery, disaster recovery, desktop, and software version management

During the interview process, we will be looking for:

  • How you express your technical knowledge
  • Exceptional interpersonal skills: how you relate with others even when you’re under the pressure of an interview
  • An understanding of how you problem-solve and troubleshoot
  • Examples of how you manage multiple projects at a time taking into consideration time management and organizational skills
  • Projects you’ve completed autonomously and independently
  • Examples of how you’ve gone above and beyond for your client group (whether in-house or as a consultant in the past)
  • Behavioural competencies such as flexibility, versatility, strong work ethic and integrity

Why The ITeam:

  • An amazing leadership team committed to your growth and development
  • A starting base salary of $95,000 to $105,000 annual salary with regular commitments to reviews and rewarding performance
  • Overtime pay (not just time off in lieu!)
  • Bonus program
  • Investment into your learning and growth
  • A platform to voice your ideas and your concerns

Conditions of Employment:

  • Valid driver’s license
  • Reliable automobile
  • Ability to work outside of typical hours (9 to 5)
  • COVID-19 vaccination (If you are unable to be vaccinated for medical reasons or sincerely held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy)

Commitment to Diversity, Inclusion and Equality:

The ITeam is committed to creating an employment opportunity that begins with inclusion, diversity, and equity. We welcome individuals from all backgrounds to apply including: of any race, ancestry, place of origin, colour, ethnic origin, ability, citizenship, creed, sex, sexuality, sexual orientation, gender identity, gender expression, same-sex partnership, age, marital status, family status, immigration status, receipt of public assistance, history of mental health issues, health status, political affiliation, learning difference, level of literacy, accent, first language, body type, physical appearance and abilities, stature or socio-economic status.

Please submit your resume in Word or PDF to resumes@theiteam.ca. (NO agents, phone calls, or walk-ins please).

Network Specialist

The ITeam’s culture is built on collaboration, support, and freedom to be yourself. It’s an organization that is known to be fun, social, friendly, and supportive. We are looking for a Network Specialist to join our Technical Support team and bring energy and expertise to our large technical client base. As a Network Specialist, you will be able to showcase your ability to plan, design, as well as implement complex IT network technologies and strategies.

Your day-to-day responsibilities include:

  • Design, configuration, and implementation of multivendor firewall, switching, and WiFi devices
  • Integration, troubleshooting, and support of multivendor WAN/LAN network environments
  • Client relationship management as part of The ITeam’s client support team
  • Participate in ongoing support and service delivery, needs analysis, solution design, and delivery
  • Provide second and third-level technical support to clients, including general network administration
  • Supporting multiple clients and networks, onsite and through remote access
  • Attention to detail and good problem-solving skills

Your resume will outline the following:

  • 7 or more years of related and progressive IT technical experience
  • Post-secondary degree or diploma with an IT focus or equivalent
  • Excellent hands-on experience and knowledge implementing, configuration, integrating and supporting network devices from multiple vendors (Cisco, Aruba, Sonicwall, and/or Fortinet)
  • Strong working knowledge of Aruba Central, Cisco FMC, Sonicwall GMS and/or FortiManager
  • Knowledge of networking concepts such as WAN connectivity, transport types and protocols
  • Experience working with Windows Active Directory, Group Policy, DNS, RDS
  • Investment in further knowledge and education through further certifications (examples include: Cisco, Aruba, Sonicwall, or Fortinet security appliances)
  • Experience with all aspects of business networks – end-user support, security, backup and recovery, disaster recovery, desktop, and software version management

During the interview process, we will be looking for:

  • How you express your technical knowledge
  • Exceptional interpersonal skills: how you relate with others even when you’re under the pressure of an interview
  • How you can take technical problems and translate solutions in non-technical terms
  • Examples of how you manage multiple projects at a time taking into consideration time management and organizational skills
  • Projects you’ve completely autonomously and independently
  • Examples of how you’ve gone above and beyond for your client group (whether in-house or as a consultant in the past)
  • Behavioural competencies such as flexibility, versatility, strong work ethic, and integrity

Why ITeam:

  • An amazing leadership team committed to your growth and development
  • A starting base salary of $90,000 – $100,000 salary with regular commitments to reviews and rewarding performance
  • Overtime pay (not just time off in lieu!)
  • Bonus program
  • Investment into your learning and growth
  • A platform to voice your ideas and your concerns

Conditions of Employment:

  • Valid driver’s license
  • Reliable automobile
  • Ability to work outside of typical hours (9 to 5)
  • COVID-19 vaccination (If you are unable to be vaccinated for medical reasons or sincerely held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy)

Commitment to Diversity, Inclusion and Equality:

The ITeam is committed to creating an employment opportunity that begins with inclusion, diversity, and equity. We welcome individuals from all backgrounds to apply including: of any race, ancestry, place of origin, colour, ethnic origin, ability, citizenship, creed, sex, sexuality, sexual orientation, gender identity, gender expression, same-sex partnership, age, marital status, family status, immigration status, receipt of public assistance, history of mental health issues, health status, political affiliation, learning difference, level of literacy, accent, first language, body type, physical appearance and abilities, stature or socio-economic status.

Please submit your resume in Word or PDF to resumes@theiteam.ca. (NO agents, phone calls, or walk-ins please).

Intermediate Helpdesk Representative – Technical Support

We are seeking an intermediate technician to fill the role of helpdesk representative at our fast paced and friendly company. The position is full time, 8am to 5pm Monday to Friday. Overtime opportunities are available.

The primary focus of the position is coordination of technical services delivery to our clients.  Duties will include telephone and remote support, remote network monitoring, triage and escalation of support calls including scheduling client site visits for technical staff, call tracking and follow-up, and general services logistics.

Job duties:

  • Provide first and second level technical support to clients, including general network administration, laptop, desktop, server troubleshooting, and application software support. Initial diagnosis / repair of client issues via telephone and through remote connections, or escalation to senior resources. The ITeam strives to solve most support calls on first contact so our NOC staff are more skilled than most of our competitors.
  • Respond to technical related emails, telephone calls and voicemail
  • Review/Track/manage alerts from our remote network monitoring service
  • Dispatching of technical resources to client sites, with associated priority setting, problem tracking and client follow-up
  • Logistics / Parts Ordering for service calls

Requirements:

  • Post secondary degree or diploma with an Information Technology focus or equivalent experience
  • 5 or more years of related and progressive experience
  • Knowledge of remote support architecture
  • Strong IT background or general knowledge
  • Resolve problems using logical thought processes, technical acumen, electronic tools, manuals and technical support documentation.
  • Ability to multi-task and flexibility to take on varied responsibilities
  • Demonstrated customer service skills
  • Excellent telephone etiquette
  • Excellent time-management and organizational skills
  • Well developed ability to track and manage details
  • Able to work independently with little or no supervision
  • Exercise good judgment to proactively and independently solve problems and make decisions
  • Impeccable verbal and written English
  • Commitment to effective and appropriate communication at all levels

Required Experience:

  • Windows 10 administration
  • Active Directory administration
  • Windows Server administration (high level)
  • Network and Firewall topology understanding
  • Office 365 administration
  • Backup technologies knowledge

Please submit your resume in Word or PDF to resumes@theiteam.ca.  (NO agents, phone calls, or walk-ins please).