Do you want to be part of a company whose commitment to excellence is unsurpassed? Are you interested in advancing your career by working with a variety of industries as you expand your IT knowledge? Do you take pride in your work and strive to do and be your best? Are you willing to commit to our core values?

SERVICE

An exceptional Client experience start to finish.

ACCOUNTABILITY

Do what you say you’re going to do.

TEAMWORK

There for each other and there for our Clients.

PASSION

Intense enthusiasm to deliver excellence.

INTEGRITY

Always do the right thing.

GROWTH

Continual development of our people.

Current Openings

As a condition of employment, the ITeam will require proof of vaccination for all team members upon offer of employment. This is to ensure health and safety at our office but is a requirement of our Clients in order to go on site.  

Intermediate Helpdesk Representative – Technical Support

We are seeking an intermediate technician to fill the role of helpdesk representative at our fast paced and friendly company. The position is full time, 8am to 5pm Monday to Friday. Overtime opportunities are available.

The primary focus of the position is coordination of technical services delivery to our clients.  Duties will include telephone and remote support, remote network monitoring, triage and escalation of support calls including scheduling client site visits for technical staff, call tracking and follow-up, and general services logistics.

Job duties:

  • Provide first and second level technical support to clients, including general network administration, laptop, desktop, server troubleshooting, and application software support. Initial diagnosis / repair of client issues via telephone and through remote connections, or escalation to senior resources. The ITeam strives to solve most support calls on first contact so our NOC staff are more skilled than most of our competitors.
  • Respond to technical related emails, telephone calls and voicemail
  • Review/Track/manage alerts from our remote network monitoring service
  • Dispatching of technical resources to client sites, with associated priority setting, problem tracking and client follow-up
  • Logistics / Parts Ordering for service calls

Requirements:

  • Post secondary degree or diploma with an Information Technology focus or equivalent experience
  • 5 or more years of related and progressive experience
  • Knowledge of remote support architecture
  • Strong IT background or general knowledge
  • Resolve problems using logical thought processes, technical acumen, electronic tools, manuals and technical support documentation.
  • Ability to multi-task and flexibility to take on varied responsibilities
  • Demonstrated customer service skills
  • Excellent telephone etiquette
  • Excellent time-management and organizational skills
  • Well developed ability to track and manage details
  • Able to work independently with little or no supervision
  • Exercise good judgment to proactively and independently solve problems and make decisions
  • Impeccable verbal and written English
  • Commitment to effective and appropriate communication at all levels

Required Experience:

  • Windows 10 administration
  • Active Directory administration
  • Windows Server administration (high level)
  • Network and Firewall topology understanding
  • Office 365 administration
  • Backup technologies knowledge

Please submit your resume in Word or PDF to resumes@theiteam.ca.  (NO agents, phone calls, or walk-ins please).

Intermediate/Senior Systems Administrator – Technical Support

We are seeking a technician to fill the role of systems administrator at our fast paced and friendly company. The position is full time, 8am to 5pm Monday to Friday. Overtime opportunities are available.

The primary focus of the position is leading the delivery of technical services and support to a base of our clients.  As the primary technical contact for those managed services clients’ duties will include telephone, remote, and onsite support of systems and users.  It also requires the ability to plan, design and implement complex IT technologies and strategies.

Job duties:

  • Client relationship management as part of The ITeam’s client support team
  • Participate in ongoing support and service delivery, needs analysis, solution design and delivery.
  • Provide second and third level technical support to clients, including general network administration, laptop, desktop, server and network troubleshooting, and application software support.
  • Support of all aspects of windows networks and system administration.
  • Supporting multiple clients and networks, onsite and through remote access
  • Desktop and end-user support (hardware, Windows, and applications)
  • Support of LAN/WAN technology and connections
  • Support of Microsoft 365 environments

Requirements:

  • Post secondary degree or diploma with an Information Technology focus or equivalent experience
  • 7 or more years of related and progressive experience
  • Knowledge of remote support architecture
  • Strong IT background or general knowledge
  • Resolve problems using logical thought processes, technical acumen, electronic tools, manuals, and technical support documentation.
  • Ability to multi-task and flexibility to take on varied responsibilities
  • Demonstrated customer service skills
  • Excellent telephone etiquette
  • Excellent time-management and organizational skills
  • Well developed ability to track and manage details
  • Able to work independently with little or no supervision
  • Exercise good judgment to solve problems and make decisions proactively and independently
  • Impeccable verbal and written English
  • Commitment to effective and appropriate communication at all levels
  • Versatility and flexibility – a willingness to tackle any task, ranging from day-to-day desktop support to network architecture design
  • Exceptional English language skills: oral and written English communication are top notch and timely
  • MUST have own vehicle during working hours, for dispatched work (expenses reimbursed)
  • Customer Commitment with outstanding work etheric and impeccable integrity

Required Experience:

  • Network administration experience
  • Experience supporting multiple server and desktop operating systems on a single network
  • Windows 10 administration
  • Firewall, router, TCP/IP and Internet connectivity configuration experience
  • Experience with all aspects of business networks – end-user support, security, backup and recovery, disaster recovery, desktop and software version management
  • A customer service focus – demonstrated experience utilizing the whole team to best meet client needs
  • Well developed troubleshooting and problem management skills. You take the initiative in the troubleshooting and problem resolution process, and you understand how to manage the process of ensuring the problem gets resolved, including manage the efforts of others.
  • Exceptional interpersonal skills, you relate well to people and understand priorities, you can explain technical concepts in non-technical terms.
  • Thorough knowledge of Windows Active Directory, Group Policy, DNS, RDS Etc.
  • Windows Server administration
  • VMware ESXi administration
  • Network and Firewall administration
  • Office 365 and Azure administration
  • Backup technologies administration

Please submit your resume in Word or PDF to resumes@theiteam.ca. (NO agents, phone calls, or walk-ins please).