Rob Covell brings not just experience, but a dedication to bettering the ITeam’s Clients’ daily lives and work environments. With the ITeam since 2009, Rob has been an integral member of our team, demonstrating Service Management Leadership excellence, not just with our Clients, but our Team.
An expert with small business networks, Rob excels in communicating with Clients while supporting Windows Desktop OS, end user application support and networking, infrastructure, virtualization, firewalls, the Windows Server family, and Microsoft Exchange. Rob has spent years honing his expertise, allowing him to quickly diagnose and remedy issues, a skill set that brings not just relief to the ITeam’s Clients, but the ability to be more productive in a shorter period.
In fact, Rob is able to support a number of different Clients on any given day, never losing his high level of consistency in support. It is this ability to consistently perform and effectively communicate that keeps ITeam Clients productive, stable…and happy. Because of his commitment to service our Clients see Rob as their trusted advisor.
Supporting his hands on work, peer training, and Computer Technician Certificate, Rob has earned his A+ Certification (in near record time of 11 minutes), Microsoft Office Specialist (MOS) Certification, and his CSSA (Certified SonicWall System Administrator) Certification. Each of these certificates establishes Rob as an expert in securing small business networks, understanding infrastructure, and maintaining its integrity.
Of course, Rob isn’t your typical IT individual. He has a wicked sense of humour that he shares with Clients, allowing him to build a trusting rapport. It is this trust that they rely on and know that he will always support their needs, no matter the scope of their IT network.