HEALTHCARE IT SUPPORT

Managed IT Services for Medical and Dental Clinics

When you’re so busy serving patients, it can feel impossible to manage an entire IT framework.

The ITeam provides comprehensive dental IT support, medical IT support and all managed IT services for healthcare organizations in Calgary, AB.

Everything from a privacy impact assessment (PIA) to preventative maintenance is handled seamlessly by the professionals at The ITeam.

This allows you to effortlessly serve your patients, protect their data, and remain in compliance.

Are you in compliance with Alberta’s Health Information Act?

If you are a physician, dentist, pharmacist, chiropractor, doctor or other medical professional, you should be asking this question.

IT management within the healthcare industry is more than remaining in compliance with legal standards.

Practices are responsible for protecting the most private information of their clients, who also depend on the practice for reliable and trustworthy service.

The ITeam offers managed services and 24/7 support. Call (403) 750-2540 or contact us to discuss how we can assist in getting your PIA completed!

The ITeam’s Medical IT Support

Managed IT services for healthcare are critical in mitigating the challenges that many in the industry face.

It is also important for a business to meet the needs of its clients and build an infrastructure that is secure.

Is your practice experiencing:

  • Persistent problems with dental and medical software

  • Rising and unpredictable IT costs

  • Delayed upgrades to critical networks

  • Costly downtime as a result of poor maintenance

  • Inadequate information security

If you are having challenges with these issues, our team of IT professionals can help!

Privacy Impact Statements

A Requirement for Alberta Medical Providers

What is a Privacy Impact Statement (PIA)?

As a medical practice that maintains the private records of patients, your practice is responsible for preparing and submitting a privacy impact assessment (PIA).

A PIA describes “how proposed administrative practices and information systems relating to the collection use and disclosure of individually identifying health information may affect the privacy of the individual who is the subject of the information” (Health Information Act).

A PIA is, in practice, a thorough review to demonstrate the best-practice health information safety and security practices that are in place at your clinic.

The PIA process is required by law for custodians (i.e. chiropractors, doctors, dentists) of private patient health data.

If you are a physician, dentist, pharmacist, or other medical professional handling sensitive patient data, you are required by law to conduct a PIA and file it with the Office of the Information and Privacy Commissioner (OIPC).

There are many benefits to having an OIPC-accepted PIA on file, including patient loyalty and trust, peace of mind, and knowing that your data is truly protected from risk.

Our team will assist in preparing and filing your PIA so you can focus on your patients.

IT Managed Services For Medical & Dental Practices

The ITeam will do more than assist with legal documentation like the PIA.

With over 15 years of experience, we have designed a comprehensive IT service package for the healthcare industry that delivers superior results.

Our team of professionals has specific medical IT knowledge and understands that the following needs must be addressed:

  • Comprehensive reporting includes reviews of calls, activities, performance trends and projects.
  • Virtual CIO provides consultation on issues relating to capacity planning, remediation of chronic or recurring issues, budgeting and IT strategy planning.
  • Asset management including Software License renewals, Hardware contract management, ISP/Domain management and warranty administration.
  • Annual security reviews of your network with recommendations for necessary adjustments and additions to the network and system security.
  • Experienced in supporting industry standard Practice Management and Patient Care Delivery Systems.
  • 24/7 monitoring of the critical health status of devices and applications.
  • Maximizing network availability to ensure uptime.
  • Strong service management provided through best practices based on more than 130 years of IT experience.
  • Unlimited support and maintenance services for identified items.
  • Priority call response for identified items (maximum one hour during normal business hours).
  • Preventative maintenance of all identified items (i.e. patch management, firmware updates and application updates).
  • Our support plans include Regular Business Hour and Emergency Support.

It’s critical that medical providers and dental clinics recognize that mainstream IT support is not enough.

Medical IT support is crucial to the success of their business, and The ITeam is the most knowledgeable partner in Calgary.

How The ITeam Can Help

A True Partner

Our professional IT managers partner with your software vendors to ensure compatibility, timely upgrades, and available backup data when necessary.

Flat Rate Monthly Package

The ITeam’s network security experts protect your client data with off-site backup solutions. Our team offers an affordable flat-rate monthly package that is catered directly to your needs.  

24/7 IT Support Solution

Our managed IT solutions for healthcare are the best in the industry. We offer 24/7 support for critical issues and preventative maintenance to always keep you up and running. Performance is unmatched with The ITeam and patient confidentiality is as important to us as it is to your practice.

Why Choose Us?

Healthcare breaches are becoming more common, and small and medium-sized businesses are a prime target.

Why?

Because they often lack the right infrastructure to prevent security breaches.

Health care records are a valuable asset that deserves the attention of managed IT health services.

Of course, it’s not only data breaches that medical practice should worry about.

Any loss of data, even accidental, can be devastating.

  • Patient Information Security

    Patients will question your reliability if your systems aren’t up-to-date, and when you have hundreds or even thousands of patient records to monitor, you need top-tier performance.

  • Healthcare Cybersecurity Issues

    The ITeam is aware of the cybersecurity issues facing the healthcare industry in Canada and we are also informed of everything it takes to manage medical IT support.

  • Cost-Effective IT Strategies

    We can help you develop cost-effective IT strategies that minimize risk and maximize efficiency so that you can run a smooth and secure clinic.

  • Managed Services for Healthcare

    Our resources lead to the best solutions, and only The ITeam can offer the best managed IT services for healthcare.

Frequently Asked Questions

Do you offer specific IT solutions for dental clinics?

Yes. We have over 15 years of experience working with dental clinics in Calgary. Our client IT manager will work with your dental software vendors to resolve any problems you might encounter. This allows you to focus your resources on what matters most for your practice.

How is your pricing structured?

The ITeam offers a simple flat-rate monthly pricing plan for all your IT needs. This structure provides both cost certainty and visibility.

Will emergency upgrades cost us high consulting fees?

Our Managed Services plan includes a “Virtual Chief Information Officer” service. Our team will provide consultation on chronic or recurring issues, budgeting and IT strategy planning while recommending the best solutions for your practice.

What is your response time on emergency issues?

We provide a one-hour or less response guarantee on critical issues. Our technicians have over 130 years of collective experience – this means that there is nothing we cannot handle! In addition, our ITeam Central provides proactive monitoring and preventative maintenance to ensure that your IT assets are up and running no matter what.

How sure are you that patient information is properly protected and secured?

Our network security experts deploy tier-1 security hardware and software to protect your patient’s information. We also offer secure off-site backup solutions to provide peace of mind.