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SMALL AND MEDIUM-SIZED ENTERPRISE IT SUPPORT (SME)

Looking for IT Support for Your Business in Calgary?

Small Business IT Support in CalgarySmall and medium-sized enterprises (SMEs) often do not have an established budget for an in-house IT staff, but SMEs face as much risk – if not more – as larger corporations.

The only way to ensure business continuity is by having strong IT support for small businesses.

The ITeam’s managed IT services level the playing field for SMEs in Calgary, offering them access to competitive levels of expertise and security.

Whether you are a local dental or medical office, a small or medium-sized oil and gas company or law firm, or in one of the many other industries, such as construction and accounting, strengthening your IT support and security is essential.

Security, mobility, and access to support are essential services that can help maintain your business as you grow.

Our Managed IT Services for SMEs

The ITeam has more than 20 years of experience working with small and medium-sized enterprises.

We offer fixed-rate managed IT service packages that help your company:

  • Improve productivity and efficiency

  • Increase profitability

  • Make planning and growth strategies easier to implement

Our state-of-the-art infrastructure and support allow your business to have more uptime, which allows you to deliver a better customer – and employee – experience.

Our managed services include:

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Small Businesses

  • Backup and disaster recovery (BDR)
  • Virtual CIO
  • Patch management
  • Email security

Mid-sized Businesses

  • Backup and disaster recovery (BDR)
  • Virtual CIO
  • Comprehensive reporting
  • Asset management
  • Annual security reviews

If you are having challenges with these issues, our team of IT professionals can help!

SME IT Support

  • Backup and disaster recovery planning

    This plan can prevent your business from losing access to your data and being forced to pay a ransom. It should include offsite backups of your data that are isolated from and not accessible by your network, as well as contingency planning for how your organization will handle data recovery, designating specific people for specific roles. Read our guide on creating an effective disaster recovery plan.

  • Regular updates

    Our updates include patch installation, software upgrades, and apps management; they are as important as strong antivirus and malware protection to avoid security risks. In particular, there should be no instances of Windows 7 operating at all.

  • Email security

    This is essential to safely host email; establish policies regarding payment and information requests sent by email. Email security and training are essential.

  • Comprehensive reporting

    Including reviews of calls, activities, performance trends, and projects.

  • Virtual CIOs

    Providing consultation on issues relating to capacity planning, remediation of chronic or recurring issues, budgeting, and IT strategy planning.

  • Asset management

    Includes software license renewals, hardware contract management, ISP/domain management, and warranty administration.

  • Annual security reviews

    Our team conduct annual reviews of your network suggest recommendations for necessary adjustments and additions to the network and system security.

On-Demand IT Support for Small to Medium-sized Enterprises

The ITeam’s On-Demand IT Services provide IT support, products, and services to a variety of industries in Calgary.

The more closely you can align your IT to your business strategy, the stronger your SME will be. Unanticipated needs and unplanned downtime increase costs, slow growth, and complicate your business planning.

Proactive IT planning is essential for ensuring that you can meet your strategic objectives, and on-demand IT support can help you achieve your goals more economically. Our team can help you:

  • Consider how your current infrastructure and support will enable you to deliver on your goals
  • Identify where gaps are in your IT support
  • Establish what will be required to accomplish your strategic plan

It’s not just about cybersecurity; it’s about having a mindset in which your IT infrastructure, security, technology, and assets are considered integral pieces of your entire business strategy puzzle and not simply an afterthought.

Why Choose The ITeam

If you are looking for ways to help your SME operate more efficiently, reduce capital costs, and have access to top experts even during global IT talent shortages, then The ITeam’s managed IT services for small and medium-sized enterprises is the answer.

Especially as you look for ways to reduce headcount and decrease payroll costs, outsourcing your IT support can make a measurable difference. Not only do we provide comprehensive monitoring, management, and prevention, but our service also includes:

  • The ITeam offers an affordable flat-rate monthly package that is catered directly to your needs. Our network security experts protect your client data with off-site backup solutions.
  • 24/7 monitoring of the critical health status of devices and applications. We offer 24/7 support for critical issues and preventative maintenance to always keep you up and running. Performance is unmatched with The ITeam.
  • Maximizing network availability to ensure uptime.
  • Free Microsoft Teams training.
  • Strong service management provided through best practices based on more than 130 years of IT experience.
  • Unlimited support and maintenance services for identified items.
  • Priority call response for identified items (maximum one hour during normal business hours).
  • Preventative maintenance of all identified items (i.e. patch management, firmware updates, and application updates).

The ITeam understands the IT security issues facing Canadian businesses. We are committed to helping Calgary- and Alberta-based businesses develop proactive, cost-effective IT strategies that minimize risk and maximize efficiency.