Your ITeam

A true Calgary based company known for delivering quality IT results for over 25 years, The ITeam believes in building client relationships, not just business.

Providing your company’s IT Services, The ITeam, utilizing IT standards, develops a customized approach to solving your IT business integration hiccups. Committed to demonstrating superior service, our team of employees have an extensive background of successful technology implementations and ongoing support. You will work with the highest qualified people to keep your company running smoothly.

James Wagner

CEO, jwagner@theiteam.ca

James has been with The ITeam for 29 years, starting as a sales representative and advancing to management, then president. He now serves as the CEO. His clear understanding of how IT can be used as a strategic business differentiator is instrumental in helping business leaders make their businesses more effective, competitive, and efficient. James has a Bachelor of Management degree from the University of Lethbridge and numerous technology and industry certifications. He has served on Ingram Micro’s Trust X Alliance council, a prestigious IT network. James is happily married with four children. Outside of work, he enjoys sports and has a soft spot for the Terry Fox Foundation, a charity that supports cancer research.

Austin Southerland

President, austin.southerland@theiteam.ca

Austin Southerland, the newly appointed President of The ITeam, has been a driving force within the company for over seven years. A Calgary native, Austin has a degree in Business Management and holds several industry certifications. His journey at The ITeam began as an Account Manager and evolved into the Sales Manager, where his leadership and innovative strategies significantly enhanced client engagement and satisfaction. Outside of work, Austin is passionate about being with family, playing hockey & golf, and serving the local community. His dedication to both his profession and community exemplifies the values that drive The ITeam forward.

Robert Covell

Operations Service Manager, robert.covell@theiteam.ca

Rob has been with The ITeam for 18 years. As The ITeam’s Operations Service Manager, he is dedicated to having an honest, no-BS approach with Clients. He values and demands integrity in all staff and clients. Because of his commitment to service, wicked sense of humor, and ability to build strong relationships, Clients see Rob as their trusted advisor. Rob holds several certifications, including A+ Certification (earned in a near record time of 11 minutes), Microsoft Office Specialist (MOS) Certification, and his CSSA (Certified SonicWall System Administrator) Certification. In his free time, Rob enjoys hobbies that include camping, fishing, and boating.

Harry O’Reilly, MBA, CTM

Service Manager, harry.oreilly@theiteam.ca

Harry is an IT industry veteran who has supported various industries across 12 countries and 6 continents. With over 30 years of experience, he is adept at bridging the gap between technical and business domains. Harry excels in coaching, leading, and building teams. He currently oversees Projects, People, and Culture at The ITeam. Harry holds a technical diploma from SAIT, a degree in Business Management from the University of Calgary, an MBA from Royal Roads University, and several certifications. In his free time, Harry is an active volunteer, having served as a soccer and basketball coach, Scout leader, and community fundraiser. He also enjoys hiking, playing squash, and engaging in water activities such as boating, sailing, kayaking, white-water rafting, and scuba diving.

Echo Pan

Accounting Manager, CPA, CGA echo.pan@theiteam.ca

Echo Pan joined ITeam as Accounting Manager in 2023 and is responsible for all the company’s financial functions, including accounting, audit, treasury, and finance. She also oversees human resources and administrative functions. With more than 15 years of experience, Echo has honed her expertise across diverse industries, including public service, engineering, and utilities. She earned a Bachelor of Administrative Degree in Accounting from Mount Royal University and holds a CPA designation. Outside of work, Echo is an avid hiker and enjoys immersing herself in a good book, reflecting her love for both adventure and continuous learning.

Heath Freel

heath.Freel@theiteam.ca

With over 30 years of experience in the tech industry, Heath has a proven track record of leadership and success. Starting his career as a technician, he rose through the ranks to lead his company to a successful acquisition by a major Canadian telecommunications firm. Currently, he provides business, management, and technical consulting for the ITeam. In addition to his consulting work, Heath serves as the Chair of the George Brown College Advisory Committee for the Advanced Technology Diploma Program, helping to shape the next generation of tech professionals. Outside of work, Heath enjoys playing soccer, building and playing guitars, and fishing for large muskies.