Join The ITeam

Do you want to be part of a company whose commitment to excellence is unsurpassed? Are you interested in advancing your career by working with a variety of industries as you expand your IT knowledge? Do you take pride in your work and strive to do and be your best? Are you willing to commit to our core values?

  • Service– An exceptional Client experience start to finish.
  • Accountability– Do what you say you’re going to do.
  • Teamwork– There for each other and there for our Clients.
  • Passion– Intense enthusiasm to deliver excellence.
  • Integrity– Always do the right thing.
  • Growth– Continual development of our people.

Current Openings

As a condition of employment, the ITeam will require proof of vaccination for all team members upon offer of employment. This is to ensure health and safety at our office and is a requirement of our Clients in order to go on site. 

Director of Sales

Director of Sales for an operating company of Lyra Technology Group – The ITeamLtd.

Lyra Technology Group and The ITeam are looking for a sales & marketing leader to step in as Business Development Manager for one of their operating companies.

A bit about Lyra…

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We made our first acquisition at the beginning of 2018. Now, we hold a controlling stake in 70 companies and are continuing to grow.  Our companies employ over 3,500 team members across 5 countries. Each company is led by its own management team, and we are incredibly proud of the work they do.

Your work as the Business Development Manager includes several components: 

  • Transitioning The ITeam to a proactive sales model – need to ramp up proactive sales efforts to accelerate business growth
  • Professionalizing the sales function- Build out structure, sales process, tooling, comp plans, BDR teams, marketing, metrics, and playbooks.
  • Player / coach- Leverage your network and sales skills to hunt and close deals as a player. As you succeed in driving sales, start building out a sales team that you will manage.
  • Run cross-functional growth campaigns- Your primary objective is driving new logo sales growth. However, we believe sales, account management, marketing, and operations should work together. You will be expected to run cross-functional growth campaigns.
  • Business partner to the President – The sales leader of the organization should be directly aligned with the President. Formulate overall business strategy and execute.
  • Managed Service Provider Sales experience– Previous experience selling in an MSP environment is preferred.
  • Location- Lyra is hiring for this role in 15 different companies and geographies.

In addition, you will also have an opportunity to work closely with, learn from, and share perspectives with the group of peer sales leaders across our businesses. Your community will include ambitious professionals building world-class sales organizations.

We are looking for smart, motivated leaders who are looking to “roll up their sleeves” and are hungry to make an impact by building a sustainable organic growth model. We offer exceptional people the opportunity to meaningfully accelerate their career trajectory.

If leading a sales organization in the tech space sounds appealing to you, let’s have a conversation.

Contact

Mike Mason, Talent Acquisition Associate, mmason@lyratechgroup.com

Client IT Manager

The ITeam’s culture is built on collaboration, support and freedom to be yourself. It’s an organization that is known to be fun, social, friendly, and supportive. ITeam is looking for a Client IT Manager to join their Technical Support team and bring energy and expertise to their large technical client base. As a Client IT Manager, you will be proving clients with seamless service delivery by coordinating with sales, systems engineers, clients, and all levels of management to provide clients with suitable technical solutions.

  • Provide day-to-day technical support to clients on Server Infrastructure, Network Infrastructure, Desktops and Applications
  • Building senior-level relationships with client accounts
  • Communicating solutions to clients and preparing and presenting monthly reports to clients
  • Acting as a support escalation point with other team members as needed
  • Working with third-party vendors to resolve specific issues
  • Support with project proposals and delivery

  • 10 or more years of progressive experience supporting Windows 2008 R2/2012/2016/2019 networks in the business world
  • Focus on Microsoft Azure / Office 365 technologies – design, implementation and administration
  • Post-secondary degree or 2-year diploma with an IT focus or equivalent
  • Experience working with VMWare virtualization technologies including ESXi, VCenter, in HA environments.
  • Citrix Workspace, Citrix Virtual Apps & Desktops, and Netscalar Experience
  • Administration of MS Exchange, Remote Desktop Services, SQL Server and Sharepoint administration
  • Experience supporting multiple server and desktop operating systems in a single network as well as experience with managing complex virtualized environments
  • Firewall, router, TCP/IP and internet connectivity configuration experience
  • Experience with all aspects of business networks – end-user support, security, backup and recovery, disaster recovery, desktop and software version management

  • How you express your technical knowledge
  • Exceptional interpersonal skills: how you relate with others even when you’re under the pressure of an interview
  • An understanding of how you problem solve and troubleshoot
  • Examples of how you manage multiple projects at a time taking into consideration time management and organizational skills
  • Projects you’ve completely autonomously and independently
  • Examples of how you analyze situations and diagnose problems
  • Behavioural competencies such as flexibility, versatility, strong work ethic and integrity

  • An amazing leadership team committed to your growth and development
  • A starting base salary of $70,000 to $95,000 annual salary with regular commitments to reviews and rewarding performance
  • Overtime pay (not just time off in lieu!)
  • Bonus program
  • Investment into your learning and growth
  • A platform to voice your ideas and your concerns

  • Valid driver’s license
  • Reliable automobile
  • Ability to work outside of typical hours (9 to 5)

Support Desk/ NOC Analyst

The ITeam’s culture is built on collaboration, support, and freedom to be yourself. It’s an organization that is known to be fun, social, friendly and supportive. The ITeam is looking for a Support Desk / NOC Analyst to join its Technical Support team and bring energy and expertise to their large technical client base.

Reporting to the Service Delivery Manager, you will provide specialized technical support, advice, and guidance to customers in the area of applications, hardware, software, and other related computing systems.

  • Responding to client support issues via phone, voicemail, and e-mail to identify hardware/software issues and offer solutions in a friendly and efficient manner
  • Analyzing situations, diagnosing problems, while developing and implementing solutions within narrow timelines
  • Reparation of customer issues through remote connections and following through on client deliverables
  • Ensuring proper escalation during outages or periods of degraded service and following up with customers
  • Communicate important information to the Client IT Manager or Account Manager and document all updated client information in Connectwise.
  • Coordinate and schedule product related service activities as needed

  • 3+ years of related and progressive IT technical experience
  • Post-secondary degree or diploma with an IT focus or equivalent
  • Experience working with Windows Active Directory, Group Policy, DNS, RDS
  • Experience working with firewalls, TCP/IP and Internet connectivity configuration
  • Investment in further knowledge and education through further certifications (examples include: Microsoft, Cisco, Aruba, SonicWALL or Fortinet security appliances)
  • Experience with all aspects of business networks – end-user support, security, backup and recovery, disaster recovery, desktop and software version management
  • ITIL Certificate would be considered an asset

  • How you express your technical knowledge and articulate complex IT issues to a variety of audiences
  • Exceptional interpersonal skills: how you relate with others even when you’re under the pressure of an interview
  • Examples of how you manage multiple projects at a time taking into consideration time management and organizational skills
  • Example of projects you’ve completed autonomously and independently
  • Examples of how you’ve gone above and beyond for your client group (whether in-house or as a consultant in the past)

  • An amazing leadership team committed to your growth and development
  • A starting base salary of $50,000 – $70,000 and regular commitments to reviews and performance reward
  • Overtime pay (not just time off in lieu!)
  • Bonus program
  • Investment into your learning and growth
  • A platform to voice your ideas and your concerns

  • Valid driver’s license
  • Reliable automobile
  • Ability to work outside of typical hours (9 to 5)

Commitment to Diversity, Inclusion and Equality:

The ITeam is committed to creating an employment opportunity that begins with inclusion, diversity, and equity. We welcome individuals from all backgrounds to apply including: of any race, ancestry, place of origin, colour, ethnic origin, ability, citizenship, creed, sex, sexuality, sexual orientation, gender identity, gender expression, same-sex partnership, age, marital status, family status, immigration status, receipt of public assistance, history of mental health issues, health status, political affiliation, learning difference, level of literacy, accent, first language, body type, physical appearance and abilities, stature or socio-economic status.

To Apply:

Please submit your resume and cover letter online (in one document!). While we thank all candidates who apply, only those deemed qualified by the hiring manager will be contacted.

Email your resume