When your customers call, they expect you to answer.
When they visit your offices, they expect you to be there.
But more than that, they expect you to be able to provide whatever service they need from you.
Your customers aren’t expecting you to say, “Oh, I’m sorry. We can’t do that today. Our network is down.”
They don’t want to hear, “You’ll have to come back another day; we can’t access our customer information.”
And they certainly do not want to get a phone call from you saying, “Sorry, but you will want to monitor your finances for the next month. We’ve just lost all of your personal information to hackers.”
No, your customers rightfully expect that you will always be available, up and running, and diligently working to protect the information they’ve entrusted to you.
When you consider ways to improve customer service for your company, you may not consider IT support or Managed Services.
More likely, you focus on hiring more people, increasing the amount of training you do and placing emphasis on development.
But one of the easiest ways to improve customer service is to ensure that you are available when your customers need you and that they can trust you enough to continue providing you with the information you need to remain effective.
The IT – Customer Connection
Managed IT services, while on its face an IT support solution, is really a phenomenal customer service tool.
Managed Services are IT support services designed to proactively manage your network, to optimize performance and enhance security.
Your network is monitored every day, with behind-the-scenes experts intercepting and addressing problems before they impact your customers, reducing downtime and enhancing security measures to keep your business operational and your customer data safe.
Benefits of Managed Services
- Services can be customized to meet the needs of your business and customer base.
- Services are proactive, not reactive, so the focus is on prevention, which saves time and money.
- The cost of IT support is shifted to a more predictable and plannable expense.
- You enjoy peace of mind and give your customers more confidence since you’re never making excuses or putting them at risk.
Fixed-cost Managed Services from The ITeam will jump-start your cost reductions today and increase your competitive advantage tomorrow. In addition to Managed IT Services, The ITeam is also the Calgary region’s local source for comprehensive IT services, as well as IT products, supplies, and support through Managed IT Services.