Managed IT Services FAQ


Q: What is Managed Services?
A: Managed services is the proactive practice of outsourcing IT management responsibilities and functions. By taking a proactive stance with your network security, systems, and application patching, and by employing comprehensive backup and recovery services. Our Managed Services provides businesses with 24-hour monitoring to immediately identify and correct potential issues as well as to provide remote and onsite maintenance and support.


Q: Why do I need Managed IT Services?

A: Every business of every size in every industry must take a proactive approach to IT management in order toincrease productivity, reduce downtime, improve cybersecurity, and achieve better cost predictability/


Q: What are the benefits of Managed Services?

A: One of the biggest benefits of managed IT services is the cost savings that businesses experience by making business IT support costs more predictable and manageable. A managed service approach will also provide businesses with comprehensive security, customized backup and recovery solutions, and state-of-the-art cloud storage and hosting.


Q: What size business is a good fit for The ITeam?

A: Any business can benefit from Managed Services with The ITeam, but we are especially well-suited to small and medium businesses that cannot cost justify having a full IT staff on payroll or cannot afford a CIO. Any business that is looking to strengthen their security, develop powerful business continuity processes, and work with a dedicated partner and virtual CIO will benefit from The ITeam’s services.


Q: What industries does The ITeam serve?

A: The ITeam serves most industries, as business technology is common across industry verticals. We also have specialized knowledge in the needs of industries that have special compliance requirements, such as dental, medical,legal, and accounting industries as well as specific support systems designed to support oil and gas and transportation industries that make us a particularly strong partner.


Q: Does The ITeam provide afterhours emergency support?

A: Yes, The ITeam provides 7x24x 365 support.


Q: What kind of service response can I expect?

A: The ITeam guarantees 1-hour response but the typical response is measured in minutes.


Q: Does The ITeam provide hardware and software?

A: Yes, we are an authorized reseller of the majority of Tier 1 product manufacturers including Microsoft, Hewlett Packard Enterprise, Hewlett Packard Inc., Lenovo, and VMware.


Q: Does The ITeam help manage my IT assets including hardware and software?

A: Yes. The ITeam takes a proactive approach to managing IT assets, including managing the life cycle of hardware and ensuring updated licensing and patching of all software.


Q: What differentiates The ITeam? Why Should I Choose You?

A: The ITeam is a committed partner with a strong focus on service. We pride ourselves on our ability to understand your business and your customers so that we can customize our service to you and ensure that you are able to provide that same commitment to your customers. We are dedicated to providingpredictability of service, cost certainty, and responsiveness. Our organizational maturity, extensive senior talent, expertise, and effective systemswill help you achieve your business goals.


Q: How much does Managed Services cost?

A: Managed Services is priced on a cost per device basis.


Q: Does The ITeam support the Cloud?

A: The ITeam provides private, secure cloud services as well as public cloud services through Microsoft Azure. We offer hybrid choices that best meet your company and your budget needs.


Q: Does The ITeam have colocation?

A: Yes. The ITeam has servers, storage, networking and security in a rack space in a datacenter that allows us to deliver standard and customized IT services to clients from the Calgary area and can ensure data and system residency.


Q: What geographic area do you support?

A:  While we are based in Calgary Alberta we easily support all of Southern Alberta